Shipping & Return Policy

At PP Jewellers, Bundi, we ensure your jewellery reaches you safely, securely, and on time.

1. Shipping Locations

  • We currently deliver across India.

  • For international shipping, please contact us before placing an order to confirm feasibility and charges.

2. Order Processing

  • Standard orders are processed within 2–5 business days after payment confirmation.

  • Customized or made-to-order jewellery may require additional processing time, depending on design and material availability.

  • Customers will receive confirmation emails or WhatsApp updates when the order is processed and dispatched.

3. Delivery Timeline

  • Standard delivery typically takes 5–10 business days from the date of dispatch, depending on your location and courier services.

  • During festivals, public holidays, or adverse weather, delivery timelines may vary slightly.

  • Customers will receive a tracking ID via email or WhatsApp to monitor the delivery status.

4. Shipping Charges

  • Applicable shipping charges are calculated at checkout and clearly displayed before payment.

  • We occasionally offer free shipping promotions—terms and conditions will apply.

  • For high-value jewellery, insured shipping is included to ensure safety during transit.

5. Packaging & Safety

  • All jewellery is packaged in secure, elegant boxes to prevent damage during transit.

  • Each shipment is insured, giving you peace of mind that your precious jewellery is protected.

  • Customers are advised to inspect packages upon delivery and report any damage immediately.

6. Customer Responsibilities

  • Ensure the shipping address and contact information provided during checkout are accurate and complete.

  • In case of an incorrect address, PP Jewellers is not responsible for delivery delays or failed deliveries.

  • Customers should be available to receive the package during the estimated delivery timeframe.

🔄 RETURN & REFUND POLICY

PP Jewellers, Bundi

We value your satisfaction and aim to make returns and refunds as simple and transparent as possible.

1. Eligibility for Returns

  • Returns are accepted only for products that are damaged, defective, or incorrect upon delivery.

  • Requests for return must be made within 48 hours of delivery, accompanied by clear photos or video proof.

  • All returned items must be unused, unworn, and in original packaging.

2. Non-Returnable Items

  • Customized or personalized jewellery

  • Products damaged due to misuse, accidents, or normal wear and tear

3. Refund Process

  • Once a return is approved and the product is received, refunds will be processed via Razorpay within 7–10 business days.

  • Refund timelines depend on the payment method and bank processing time.

  • For canceled or failed transactions, Razorpay automatically reverses payments.

4. Exchange Policy

  • Exchanges are possible subject to product availability.

  • Customers must contact our support team to initiate an exchange.

5. Reporting & Support

  • For damaged or incorrect products, contact us immediately via phone, email, or WhatsApp.

  • Include order number and photos of the issue for faster processing.

6. Contact Information

For shipping, delivery, returns, or exchange queries:

PP Jewellers, Bundi
📍 Sadar Bazar, Bundi, Rajasthan – 323001
📞 Phone: +91 82337 99942
📧 Email: ppjewellersbundi@gmail.com
💬 WhatsApp: +91 82337 99942
🕒 Business Hours: 10:00 AM – 8:00 PM (Monday to Sunday)

Trust, reliability, and secure delivery—experience hassle-free shopping with PP Jewellers!